Our Approach to Improving Accessibility

Fairchild Television and Talentvision are committed to providing informative, entertaining and artistic program contents accessible by all Chinese Canadians to elevate their viewing experience. We are also committed to the principles set out in the Accessible Canada Act.

Through a consultation process with persons with disabilities, actions outlined in our Accessibility Plan aim at identifying, removing and preventing barriers to accessibility.

View Accessibility Plan

Your feedback is important to us. You may provide feedback through the following methods:

• Mail sent to the following address:
  Fairchild Television / Talentvision
  Unit 3300-4151 Hazelbridge Way
  Richmond, B.C, V6X 4J7
• Submit an Accessibility Feedback Form
• Call: 833-502-2177
• Email: access@fairchildtv.com

The designated person responsible for receiving accessibility feedback is the Administration Manager.

Feedback Process

The purpose of the accessibility feedback process is to collect feedback from people with disabilities who may experience difficulties regarding the following areas:

• Content accessibility (e.g. I can't find subtitles)
• Digital accessibility (e.g. I can't use my assistive technology on the website)
• Facilities (e.g. I can't access Fairchild TV and Talentivision facilities with my wheelchair)

Once a comment has been received, a staff member will follow up on necessary actions to be taken. If required, the person submitting the comment will be contacted by email or phone call for further investigations to help resolve the issue.

With the exception of anonymous feedback, we will acknowledge the receipt of all accessibility feedback.